All returns must be approved by us before they are sent in. You can request a return application by emailing or calling us. Please provide the email that was used to place the order, as well as the order number for the part(s) you want to return. You will be emailed with an updates throughout the return process
How to Submit a Return Request
Send us an email ([email protected]) or call us (902-832-2575) with the email that was used to place the order, as well as the order number. If you are calling, ensure you have your email, and order number present to read over the phone.
Once Your Request is Submitted
Now you just have to wait for us to review the return request. You will be emailed when we finish doing so, and depending on the situation you may: send us back the item with your preferred shipping method, use a provided return label to send back the item, or you may be asked to provide us with additional information.
If you ordered the wrong item by mistake and you would like to receive the correct one from us, we recommend that you first place an order for the correct item, then go through our return steps normally for the incorrect item.
We recommend doing this because this will get you the correct part as soon as possible, you will not have to wait for the entire return process to be complete.
We only replace damaged or defective items, you can not return your item and ask for a different part — you must reorder.
Guidelines for Acceptable Returns
For any return, other than that of the part being defective, all items must be unused. Any used merchandise will be returned to the customer at the customers expense.
For any return, the item(s) must be undamaged (except if it is being returned for that reason) they must also be complete, with original packaging, labels, accessories, and documentation intact.
Any item returned after 30 days of delivery without prior approval from us will be refused.
If you were approved to return your item for a refund, then after we receive the item and inspect it, we will refund the card used to place the order (so long as everything goes smoothly during inspection).
For returns not of the reasons: damaged, defective, or mis-shipped, the original shipping cost will not be refunded.
Late or Missing Refunds
When we send you a refund, you will receive an email confirmation of this. The refund will not typically show up for a few business days, and it could happen sooner or later than this. If some time has passed and you believe the refund should have appeared by now, contact your credit card company and/or your bank and see if they know what could be happening. If they do not see a transaction, please email us at [email protected] and we can try to figure out what could have happened from our end.
We only exchange items that were damaged or defective on arrival. If you need a replacement for a damaged or defective item, please submit a request via email or phone. We will send a replacement item out soon after the request is approved, not after we receive the original item.
Shipping your Returns
If your return is approved and we do not provide you with a paid return label. Please use your preferred shipping method to send back the item(s) to this address:
726 Cherry St.
Sumas, WA 98295.
When shipping your return item(s), you should consider using a trackable shipping service and/or purchasing shipping insurance. The customer is responsible for any damage or loss of package(s) during return shipment to Ultimate Home Comfort.